We have confidence that you will be 100% satisfied with our products. Your access to, and use of, Casa Grocer is subject to the following terms and conditions. By using Casa Grocer online store you represent that you have read, understood and accepted these terms and conditions, and agreed to be bound by them.
All Orders with ready stock items shall be shipped within 2 working days (to Selangor & Kuala Lumpur) and 3-5 working days (to Kedah, Penang, Perak, Pahang, Negeri Sembilan, Melaka & Johor) once payment received.
Delivery period will be from Monday-Saturday (12pm-8pm). Customer are not able to schedule the time of delivery. All delivery time will be arranged by the transport company.
Casa Grocer shall not be liable for any damage to or loss of any shipment or delayed delivery.
Return & Refund
All return and refund request must be submitted to Casa Grocer through WhatsApp or Facebook Inbox within 24 hours upon goods received. Casa Grocer reserve the right to reject customers return and refund request which are submitted more than 24 hours upon goods received. All refund will be given as store credit within 7 days after the refund request approved. Please read the return and refund policy.
Exchange is not allowed for orders that has been paid, proccessing, in shipping or shipped. For orders that is unpaid or on pending status, customer may request to cancel the existing order and re-order again. Casa Grocer accepting item exchange only in the event of the ordered item is out of stock.
Customer shall pay for the product(s) ordered at the price displayed at the time the order is submitted. No adjustments are made if the price of any product ordered increases or decreases between the time the order is submitted and the time when that product(s) is delivered. That means all products are fixed price.
Discretion to Accept Orders
Casa Grocer has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. Casa Grocer may cancel an order for any reason whatsoever.
Purchase & Cancellation
All orders are automatically cancelled if payment is not received after 12 hours. Casa Grocer reserve the right to refuse/cancel an order without prior notice if the product(s) ordered is no longer available in stock or defected.
Thus, Customer have the responsibility to check their order status from time to time before the order completed shipped. Items in your shopping cart are not reserved and may be purchased by others.
Every effort will be made to fulfil orders placed with Casa Grocer, but no member shall be liable to any person if Casa Grocer is unable to or declines to supply a product for any reason whatsoever.
Casa Grocer reserve the right to limit quantities available to be ordered by, or delivered to, buyers. If an order is reduced in accordance with this clause, the price payable by the Customer for that order will be adjusted accordingly. Casa Grocer may delay dispatch of orders due to stock availability.
We make the effort to display as accurately as possible. There might have some differences in colours/brightness/others details due to studio lightings and monitor of your computer or phone device screen monitor.
We try our best to do every product’s measurements as accurately as possible. Please allow 10-30g difference from the stated measurement due to different measurer and batch production.