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Return & Refund Policy

1. All return and refund request must be submitted to within 24 hours upon goods received.

2. reserved the rights to reject customers return and refund request which are submitted more than 24 hours upon goods received.

3. Change of mind will not be accepted for return and refund.

4. Return and refund will not be accepted if the goods has been damaged by the customer.

5. All return and refund request will be inspect by Casa Grocer Sdn Bhd. Customer will be inform for further action.

6. Delivery cost of returning faulty products will be bore by customer.

7. Please email us at with the below information:

  • Name:
  • Contact No.:
  • Order No.:
  • Photo(s) of faulty products:


Kindly contact us at 014-327 4267 / 010-937 0620 if you have any questions or doubts.